How did devmethink go about understanding the users?
The data collection process from users was facilitated by utilizing various sources within devmethink's network, including the internal team, partners and friends from diverse backgrounds. This approach allowed for a comprehensive understanding of the challenges individuals faced across different areas and industries.
A combination of online calls and in-person interviews were employed to gather user insights. Online calls provided a convenient method for collecting opinions and feedback from a wider pool of users, regardless of their geographic location. This allowed for diverse perspectives to be captured and considered during the development process.
Additionally, in-person interviews proved invaluable in observing users firsthand and gaining deeper insights into their difficulties while striving to achieve their productivity goals. By conducting interviews in person, devmethink was able to observe users' interactions with existing systems, identify pain points, and understand the nuances of their workflow more comprehensively.
Overall, the combination of online calls and in-person interviews ensured a well-rounded approach to data collection. This approach facilitated a deeper understanding of users' needs, challenges, and goals, which, in turn, informed the development of the D Tracker software to better meet those requirements.